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In response to the latest government guidelines, we are now only open for patients that need essential care to avoid unnecessary suffering or maintain animal welfare.

What conditions constitutes an emergency needing immediate care?

  • Breathing difficulties

  • Open wound injuries 

  • Trauma e.g. car accidents

  • Male cats struggling in the litter tray to pass urine

  • Rabbits neglecting food

  • Swallowing hazards e.g. toys/clothes etc

  • Ingestion of poison/ harmful substances

  • Eye problems

  • Vomiting or diarrhoea especially if your pet appears quiet, depressed or if it is going on for a long time (over 24 hours)

  • Swollen abdomen or retching (especially large dogs)

  • Loss of thirst and appetite

  • Struggling to give birth 

  • Seizuring/ fitting

  • Collapse

What to do if you think your animal requires veterinary treatment:

  1. Do NOT come to the clinic. Instead phone us and explain your situation.

  2. We will arrange a suitable way of conducting your appointment that is in everyone's best interest. This may be in the form of a telephone or video consultation.

  3. Our reception team will take some information from you and arrange a suitable time to conduct the telephone or video consultation (payment will be taken at this time).

  4. Your telephone or video consultation will take place with the vet who will advise you on the next steps you need to take.

  5. You may be prescribed medication for your animal or if deemed necessary, asked to come to the practice.

  6. We will advise you how you will receive your medication.

  7. If you are asked to come to the practice, we will advise you on the protocol for this. You will not be allowed into the clinic with your pet.

Royal College of Veterinary Surgeon's statement

'...animals should only be seen in emergencies or where, in the judgement of the veterinary surgeon, urgent assessment and/or treatment is needed in order to reduce the risk of patient deterioration to the point where it may become an emergency in the near future (ie within the three-week time frame currently laid out by the Government for these measures).' (25/03/2020)

GERTRUDE & ARCHIE